The Rendezvous Casino Southend-on-Sea London Clubs International

FAQ

Do I have to apply for casino membership?

No, entry to the casino is free. However, to join the Player Rewards programme, which rewards you for your play, you need to complete a registration form either in the casino or online prior to your visit. Joining Player Rewards is also free.

Do I need ID?

You do not require ID for entry but you will need it to join the Player Rewards programme. As soon as you have your Player Rewards card, that is the only ID you need.

You can speed up the Player Rewards registration by completing it online.

How old do I have to be to enter the casino?

You must be 18 years of age or over to enter the casino and restaurant. This applies to all the casino's facilities, including the restaurant. You will be challenged if you are lucky enough to look under 21!

Is there a cost associated with joining Player Rewards?

No, signing up to Player Rewards is free and registration is quick and easy.

Does my Player Rewards card entitle me to visit any other LCI casinos?

Yes, you can use your Player Rewards card at all LCI casinos nationwide so you don't have to stop earning points when you play.

I have not visited the casino in some time. Is my Player Rewards card still valid?

Your Player Rewards card will remain valid regardless. However, if you have not visited a LCI casino in the last six months your points balance will have expired. To keep your points balance make sure you use your Player Rewards card at least once every six months.

I have lost my Player Rewards card. Can I still enter the casino?

Yes, you can still enter the casino but stop at Reception or the Player Rewards desk to pick up a replacement card.

What does Player Rewards entitle me to?

Simply, the Player Rewards programme rewards you for your play. Reward points are accumulated when you play slots, electronic and table games and these can be used for food, drinks and gifts within the casino. Look at the Rewards Menu at Reception or the Player Rewards Desk within each casino to see what is on offer. For more information visit the Player Rewards website.

I have a group of 20 people wanting dinner and drinks, followed by gaming. Can I reserve a space for the group?

It depends on the casino you wish to visit. We suggest you contact the casino directly with your request.

Can I book accommodation at the casino?

No, we do not have accommodation facilities at any of our casinos.

Do you have car-parking facilities?

Yes, all of our casinos (with the exception of The Golden Nugget) have a valet parking facility each evening. The Golden Nugget provides free parking for members on Brewer Street.

Do you have wheelchair access to the casino?

Yes, all our casinos have wheelchair access. We also have disabled parking and disabled toilets, except for The Golden Nugget.